Checking guests in at the door

Before doors open

• On the phone you'll use at the door, sign in to your organizer account and open zoenation.com/scanner (also in your dashboard sidebar as Scanner).
• Make sure the phone has a data or Wi-Fi connection — every scan is checked live.

Scanning with your phone camera

1. Under Camera scan, tap Enable and allow camera access.
2. Point the camera at the QR code on the guest's ticket — on their screen or on the printed PDF.
3. The result appears at the top of the page, and the camera is ready for the next guest.

Using a QR reader instead

A USB or Bluetooth QR reader that types what it scans works too: click into the Ticket code box and scan. You can also paste a code there.

What the results mean

• Welcome! — Checked in successfully (with the guest's name) — valid ticket for your event; let them in.
• Already checked in — this ticket was scanned before (the time is shown). Each ticket admits one person once.
• Ticket not found or Check-in failed — not a ticket for your event, a tampered code, an unpaid booking, or (for PDF tickets) an event that has already ended; the reason is shown underneath. Ask the guest to open the ticket from their confirmation email or My Tickets.

The last few scans are listed under Recent scans so you can double-check a guest who has just walked through.