Refunds policy summary
How ticket refunds are requested, who decides, and where the money goes.
This is a plain-language summary. The Terms of Service are the full version.
Asking for a refund
- Sign in and open the booking from My bookings (or from the ticket under My Tickets).
- Choose Request refund and tell us why (at least a sentence). You'll see the request as pending.
Who decides
- Requests are reviewed with the event organizer, since the organizer sets what's fair for their event.
- A request that isn't resolved within 7 days is escalated to the Zoe Nation team, who make the final decision.
- If an event is cancelled and you haven't heard from the organizer, contact us.
Where the money goes
An approved refund goes back to the way you paid (card or PayPal). Your bank or PayPal may take a few business days to show it.
For organizers
The Zoe Nation team handles refund requests for your events and will get in touch with you about them. The 10% commission only ever applies to paid sales. Want to set out your own refund policy, or have a question about a request? Contact us.
Didn't find what you needed?
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